I attended a seminar about tough negotiations. It was fascinating! One of the most useful things I learnt was that bad negotiators get too emotionally involved in the situation. You should never send in a relationship-oriented person to negotiate as you’ll destroy the relationship and the negotiation. This is because a relationship oriented person cares… Read more Negotiations seminar review: I’m not in the world to make you happy. I’m here to get what I want.
When goods are exchanged, a certain amount of trust is involved. The buyer wants to ensure that they receive what they pay for and the seller wants to ensure they get paid for what they sell. Similarly, if you lend someone money, you want to ensure that they pay you back as agreed. If it’s… Read more Introduction to blockchain
What is customer experience (CX)? Bruce Temkin, co-founder of the Customer Experience Professionals Association (CXPA), defines Customer Experience as “the perception that customers have of all their interactions with an organization”. The Cambridge Dictionary highlights that feelings are important, stating CX is ”the way someone feels at all stages of doing business with a company… Read more What is customer experience and why should organisations care?